States of Summer

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Shipping & Returns

Shipping Rates:

PLEASE NOTE POST OFFICE IS BUSY AND SHIPMENTS ARE TAKING A FEW MORE DAYS!

We have IN-STORE PICKUP please see option at checkout!

Standard Shipping within Canada includes tracking (2 - 14 Business Days) - $15.00 (Changed Jan 1, 2021 due to increase in cost of shipping fees)

Standard Shipping USA includes tracking (3 -15 Business Days) - $18.00

Free Shipping in Canada when spending over $200.00 

Free Shipping to USA when spending over $300.00

International - AUS & NZ Small Packet Air 14 + days (no tracking) $25.00

International - AUS & NZ Small Packet Air 6 - 14 days (no tracking) $50.00

Shipping Policy:

We DO NOT take responsibility for any lost or stolen packages. We will do are best to help locate any lost packages but the risk is that of the shipper not STATES OF SUMMER.

All items purchased from STATES OF SUMMER are made pursuant to a shipment contract.This means the risk of loss for all shipments is passed to the purchaser upon our delivery to the carrier, Canada Post. All packages come with up to $100 insurance and Canada Post always does their best to locate any lost shipments. Lost shipments are a very rare occurrence. 

Returns:  

* DURING COVID - 19 CRISIS *

Online Purchases:

We value your business and want you to be 100% happy with your online purchase. If you are unhappy with your purchase we will accept an exchange or STORE CREDIT of any full priced items (excluding swimwear, intimates, earrings & body care) within 3 days from when you received your order. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, items should be returned in their original condition with all tags attached. Several types of goods are exempt from being returned. Sale items or any item purchased with a discount/promo code, intimates, swimwear or body care CANNOT be returned.

International customers are responsible for any duties incurred at the border.

 

Instore Purchases: 

We value your business and want you to be 100% happy with your purchase. If you are unhappy with your purchase we will accept a return for exchange or store credit on any full priced items (excluding swimwear, intimates & body care) within 10 days from purchase date. If 10+ days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

To be eligible for a return, items should be returned in their original condition with all tags attached. Several types of goods are exempt from being returned. Sale items or any item purchased with a discount/promo code, intimates, swimwear or body care CANNOT be returned.

How to return/exchange an online purchase:

If you would like to exchange or refund a purchase you must let us know within 3 days of receiving the package via email at hello@statesofsummer.com We will then send you exchange/return instructions. Remember in order to return an item it must NOT be worn, washed, or damaged and must have all the with all original tags and packaging.

Once your return is received and inspected/approved we will send you an email to notify you that we have received your returned item and your store credit will be sent in a separate email.

You will be responsible for paying for your own shipping costs for returning your item and back out to you if needed. Shipping costs are non-refundable.

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All international purchases are shipped via Canada Post.  Canada Post will pass the package on to your National Post in whichever country you are ordering from. Please be aware there may be processing fees, duties or taxes charged by your government which are the purchasers responsibility. 

All shipping and handling charges are non refundable.  

Delivery times are only estimates. Delays often occur if the package is crossing a border, or delivery falls during a holiday. We do not assume any responsibility for delivery times.

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Return your product to:

 

States of Summer

268A 5th Street

Courtenay, BC V9N 1J6

Canada

 

Sale items or any item purchased with discount or promo code CANNOT BE REFUNDED!

 

 

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